Returns & Damaged, Defective, Incorrect, or Missing Merchandise
Damaged, defective, incorrect, or missing merchandise:
There are rare incidents when products get damaged in shipping, gets lost or make it through quality checks without getting stopped. If you happen to receive a damaged or defective item from us, don't worry - we'll take care of it quickly and hassle-free! Just follow the below steps.
If you have an account: To submit a return/replacement/refund request go to the “Orders” Page. Find the order you are looking to return/report items from and click “Return Items” on the right-hand side (see below image). Select one or more of the items you would like to return, Return Reason, Return Action, and leave us additional comments if necessary. Submit your return request and we will send you directions to return your items, OR we will reach out to you to resolve other issues regarding the specific situation with your merchandise/order. Please allow up to 3 business days for us to reach out to you with next steps.
If you don’t have an account (or don’t know how to access your account): Please contact us at 866-610-0557 or fill out the form below explaining the issue. We will get back to you in 1-3 business days to figure out how to resolve the issue.
Nothing is wrong with the merchandise/order, but you want to make a return:
If you received your order and simply changed your mind or no longer need or want the item(s), you can send back your item(s) if it is within 60 days of the purchase date to the below address with a copy of the invoice (or a note that has your name and invoice number enclosed so we know who to refund). Please also include a short explanation for the reason you are returning the item(s) so we can be aware if there is in fact something wrong. When we receive your ordered item(s) back, we will refund your method of payment the amount of the item(s). All shipping charges are non-refundable including return shipping. Please allow up to two weeks for us to process your return. You will be notified by email when your return has been processed. Please review the “Return Guidelines” below prior to returning your order.
SEND RETURNS TO:Flags On A Stick5832 Lincoln DriveSuite 205Minneapolis, MN 55436
- Merchandise will be accepted for refund up to 60 days from date of purchase provided the item is unused and is in the original product packaging.
- All items must be returned with original product packaging, including cardboard header. Items returned without original product packaging will not be accepted.
- Items not returned in salable condition will not be accepted.
- All SALE items are non-returnable and non-refundable as stated on the ON SALE page.
- Personalized and/or customized orders are non-refundable or exchangeable.
- All shipping charges are non-refundable.
- Any items that are defaced or physically damaged by end-users are not refundable.
- Any items that are special ordered due to quantity or style are not refundable.
- We reserve the right to check the condition of the returned items before issuing any refund or credit.
For any additional questions please call customer service at 1-866-610-0557 prior to returning merchandise.